Our Commitment

At Code Canvas, we want to ensure you’re satisfied with your purchase. If you find our templates are not as described or are defective, we offer the following refund and returns policy.

Refunds

• Eligibility: Due to the nature of digital products, we generally do not offer refunds once a template has been downloaded. However, we may consider refunds on a case-by-case basis if:

  • The template is significantly not as described.

  • The template has major technical defects that cannot be resolved.

  • You accidentally purchased the wrong template.

• Refund Requests: All refund requests must be submitted within 7 days of purchase. Contact our customer support. And provide the following information:

  • Your order number

  • The reason for the refund request

  • Any relevant supporting documentation (e.g., screenshots, error messages)

• Refund Processing: If your refund request is approved, we will process the refund back to your original payment method within 7-10 business days.

Returns

Since our products are digital, we do not offer traditional returns.

Exceptions

• We reserve the right to refuse refunds if we suspect fraudulent activity or abuse of our refund policy.

Changes to this Policy

We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on our website.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support.

Important Notes:

• Consider local laws: Make sure your policy is compliant with the consumer protection laws in the countries your target customers are located in.

• Clear Communication: Ensure this policy is easily accessible on your website. Include it on your checkout page and in your order confirmation emails.